Features of Consumer Protection Act 2019

On 24/3/2021 Saveetha School of Law conducted a webinar on “Features of Consumer Protection Act 2019”. The speaker of the day was Dr. Aneesh V. Pillai , Assistant Professor of Law at School of Legal Studies, Cochin University of Science and Technology. The speaker holds high experience in the field of legal education. The webinar was on Features of Consumer Protection Act 2019. A consumer is defined as a person who buys any good or avails a service for a consideration. It does not include a person who obtains a good for resale or a good or service for commercial purpose. Speaker highlighted the Rights of consumers and also discussed Penalties for misleading advertisements. He further elucidated the Central Consumer Protection Authority. The advantage of this concept was discussed with illustrations and also about the Consumer Disputes Redressal Commission and Jurisdiction of CDRCs furtherly was discussed. The session was informative since most people lack awareness of the fact that the product manufacturer, service provider or seller has to compensate the consumer for any harm or injury caused by a defective good or deficient service. In order to claim compensation, a consumer has to prove any one of the conditions for defect or deficiency, as given in the Bill.