Artificial Intelligence in banking industry

Artificial Intelligence in banking industry

The resource person is Mr. D. C. Aswath Durai Selvam, B.SC,MBA. He is an Assistant General Manager in State Bank Of India. The session was about Artificial Intelligence in banking industry. State Bank Of India is using AI, digital personal assistants and chatbots have transformed customer experience and communication. The drawbacks would be like the employment sector will be low. While security and cost-efficiency are strong motivators for banks, the true value of digitalisation is what it can do for the customer. The Digital banking makes life easier for consumers in future.