Consumer Protection New Amended Act

The webinar was conducted by Gayathri harish who is an experienced teacher from Osmania university with over 15 years of advocate experience. The lecture was about the latest amendment of the consumer Protection .

The new Act envisages the digitization era and has accordingly incorporated provisions to account for the same. It will be interesting to see how the various provisions evolve. As an example, how well disposed the forums are when it comes to enforcing various consumer rights or taking strict action against unfair trade practices. The current pendency of cases at the State and National commission are already of concern. A report suggests the number of cases pending in various consumer forum is over 450,000. While enhancing of pecuniary jurisdiction may help to ease pressure on the National Forum, however, it may not be the complete answer. The government must make additional allocation towards filling vacancies and improving infrastructure etc for effective implementation of the various provisions and speedy disposal of complaints. This is all the more needed considering the expansion of scope and ambit of the new Act.